FAQ / FAQ

FAQ

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HOW TO PLACE AN ORDER?

You can place an order for a product right here on the website.

We recommend that you register on the site before doing that, as membership users enjoy a number of advantages. The process of registration will not take more than a minute. You can place your order as a guest if you do not want to register.


To place an order, you have to do the following:

- Select the model and color of the product;

- Press the Buy button;

- Go to the Cart and press Place an Order;

- Complete these steps: Delivery Address, Delivery Method, and Preview and Confirm.


After the order has been placed you will see the order number and receive a confirmation e-mail.

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CAN I EXCHANGE OR RETURN THE WIG?

Yes, you can exchange the wig you’ve purchased for any other one or cancel the purchase altogether without explaining the reason.

For that purpose, the two main conditions must be fulfilled:
- The product being returned has retained its original appearance and condition;
- The time allotted for returning the product has not been exceeded.

Until the moment when you take the final decision on whether to return the product or to start using it, you can put it on for trying-on purposes only. It is strictly prohibited to brush, set, or curl the hair of the product, as well as to wash it or apply any agents during this period of time.

You can read more about exchanging or returning a product on this page.

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WHICH COUNTRIES DO YOU DELIVER TO?

Our store delivers practically to anywhere in the world.

Please let us know if you cannot find your country in the list when placing your order.

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WHAT IS THE DELIVERY TIME?

The total time, from placement of the order on the website until the package with your order arrives to you, is calculated by taking the time of receiving the item from the manufacturer and adding the time of delivery from our warehouse to your address. The majority of orders are shipped within 5-7 business days after the order has been placed.  

The orders where all items are in-stock items will be handed over to the shipping carrier on the next business day after the order payment confirmation has been received by us. 

If you have ordered multiple items of different brands and/or with different ship readiness dates, you may choose to receive either separate shipments or the full order after the last of the items has arrived. In case you decide to receive your items in separate packages, please remember that you will bear additional shipping costs. 

The order delivery time depends on the shipping method you designate during checkout. Delivery timeframes indicated on our website are estimates. Detailed information about delivery time and possible delivery issues is available on the website of the shipping carrier.

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WHAT COUNTRY ARE THE WIGS ON YOUR WEBSITE MANUFACTURED IN?

The head offices and warehouses of the trademarks whose products are offered by our store are located in the USA and European countries. But the products themselves are manufactured at factories situated in Asian countries. Just like most of the other mass consumer goods, wigs are produced in those countries where the manufacturing cost is lower.

Nevertheless, you can be assured of the quality of these products. The development of contemporary materials and technologies, the work of stylists and designers, as well as strict quality control, are provided by the head offices of these companies.

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CAN I ORDER A CUSTOMIZED WIG?

Yes, you can place a special order for manufacturing of a wig or a hair piece with consideration for all your wishes, such as hair color, length and thickness, cap base size and design.

 

When may it become necessary to place a special order?

The main reasons are as follows:


- The model you use is no longer in production;

- You are not satisfied with something in the standard model;

- You want to get a product that will be initially created in accordance with your requirements.


What should you begin with?


Make up your mind about what has to become the prototype of the end product:


- If you know for sure which model you want to alter or reproduce (the brand, name, and color), the new model will be manufactured by that particular manufacturer and based on the templates of that product.

- If you have never purchased wigs from our website before but you want to place a customized order already now, choose the model that attracts you the most as a prototype and let us know its SKU and name.

 

The special conditions for placing a customized order are as follows:

- The approximate production time is 3-4 months.

- The cost of the product may be 50 to 100% higher than its regular price.


- The order will be accepted for execution after a prepayment of 50% is made.


- A special order cannot be returned or exchanged.


Different manufacturers offer their own special conditions for execution of a customized order. We can provide you with preliminary information on the timeframes and cost of production after receiving your inquiry containing the parameters of your order.

If you wish to place a special order, please contact us in any convenient way.

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WHAT DISCOUNTS DO YOU GRANT?

Our store holds special sales from time to time. Please subscribe to our website’s newsletter in order not to miss out on favorable offers.

You can also use the Price Match Guarantee that allows you to get any product for an equivalent price compared to the prices at other stores. If you have found the same product anywhere else at a more favorable price, please let us know about that. You can read more about this service on this page.

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WHAT IS MONOFILAMENT?

This is a thin and semitransparent synthetic material made of monofilament yarn. It is used for making the base of a wig or hair piece to imitate the scalp and the natural hair growth.


Due to its properties and appearance, monofilament creates a surprisingly realistic appearance, and also allows for setting the wig hair in any direction.


Depending on the wig model, this material may be used in the form of small insertions in important areas such as the parting area or the top area, as well as the entire top part of the wig cap base. The larger the Monofilament insertion is, the more expensive the product will be.

As monofilament is not elastic, it has to be handled with care. Do not stretch it, or fold in such a way as to form crease marks, rub during washing, puncture, or expose to heat.

You can read more about monofilament on this page.

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WHAT IS LACE FRONT?

One of the most important details about the external perception of a wig is the appearance of its front-facing brim, the part fitting to the scalp in the forehead area.

Most regular wigs have quite a noticeable fabric brim, which doesn’t allow for parting the hair properly in an open fashion or lifting the fringe, as this would immediately reveal your use of a wig.

To solve this problem we use Lace Front, a thin and transparent net with hairs fixed to it. It will be absolutely inconspicuous against the background of your own skin, which creates a complete illusion of naturally growing hair.

Sometimes the Lace Front may have extra length, or cling loosely to the head. If this is the case, you can cut it with scissors or use specialized glue to make it stick to the skin.

Lace Front is a delicate material that has to be handled with care. Never fold, stretch, rub or pierce it.

Read more about Lace Front on this page.

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WHICH TYPE OF WIGS IS BETTER, HUMAN HAIR OR SYNTHETIC HAIR ONES?

A wig made out of synthetic hair is always ready for use: all you have to do is shake it and sprinkle it with water, and your haircut is in perfect order. It is easy and unburdensome to take care of such a product. Therefore it is an excellent choice for those who do not want to spend a lot of time and money on the care.

Human hair looks very realistic. It can be curled, and dyed in some cases, it is more wear-resistant and elastic, but it needs to be set all the time like natural human hair. The procedure of looking after it will require some time and skills.

Go to this page to read more about which type of hair to opt for.

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WHAT DOES THE PRICE OF A WIG DEPEND ON?

Just like with everything else, the cost of a product depends on the quality of manufacture and the materials used. The more elements the wig contains that account for the naturalness of your alternative hairstyle, as well as for your comfort while wearing it, the more expensive the product will be.


The price of a synthetic wig is influenced to a greater extent by the complexity of manufacturing the cap base:

- Method of manufacturing: hand-made or machine-made;

- Whether the Monofilament material is used, and if it is, the size of the element in question.

- Whether the model has the Lace Front.

Go to this page to read more about the varieties of wigs.


The price of a human hair wig depends first of all on the quality and length of the hair. And only after that its final cost is formed by the factors that have been listed for synthetic hair products.

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HOW DO I PUT ON A WIG CORRECTLY?

Nothing is easier than to put a wig on your head.

If you’ve never had to do it before, some simple tips, as well as a few experimental try-ins, will help you forget about this issue forever.

Visit this page to get a clear understanding of how to put on a wig correctly.

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CAN I CUT THE WIG HAIR?

Most wigs do not need cutting and will fit well as they are. Nevertheless, there may be situations when the hairdo requires correction.

The necessity for cutting synthetic hair wigs arises more rarely. They have already been manufactured in the form of an accomplished and styled hairdo.

A human or mixed hair wig can sometimes be basically a semi-finished product that can and should be elaborated and brought into harmony with your individual style.

If you feel that you need to alter the style of your hairdo, make sure to treat it seriously. The best way is to seek assistance from your hairdresser who knows your taste and preferences. Keep it in mind that after you have shortened the wig hair it will be impossible to lengthen it.

Important! Do not make the wig fringe too short. It will spring up, and you will not be able to remedy that anymore.

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CAN I DYE THE WIG HAIR?

The most reliable way of not ruining the hair is not to try to dye it. If you are not satisfied with the color of the product you’ve purchased, just exchange it for another one.

It is impossible to dye regular synthetic and heat-resistant hair.

Wigs made from a mix of human and synthetic heat-resistant hair cannot be dyed either due to the presence of synthetic fibers.

Human hair can be dyed, but here there are some limitations too, which are related to the type of hair and the pre-treatment it has undergone.


Keep it in mind that the lighter the human hair of your wig is, the more complex chemical treatment it has undergone. Consequently, you will not be able to radically alter the color of such hair. Better results can be achieved with hair that has never been dyed before.


Follow these rules if altering the hair color has become unavoidable for you:

- Use semi-permanent dyestuffs;

- Do a strand test with a small strand of wig hair;

- Do not dye the entire product, do it gradually, one strand after another;

- Only dye the hair darker, and no more than two shades darker than before.

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CAN I SLEEP AND GO SWIMMING IN MY WIG?

We do not recommend that you sleep, swim, or take a shower with your wig on. It would lead to excess impact on the hair, cause the product to lose its shape and to form unmanageable entangled strands. In addition to that, sea water or rain water can damage the hair irreparably.

For such situations, it is more practical to use all sorts of headwear.

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CAN I RESTORE DAMAGED WIG HAIR?

Any wig will inevitably begin to lose its original qualities after you have started using it. Long-hair models are the most vulnerable as their hair is in constant contact with the clothes: it is the lower part of the hair that begins to wear out first.

Unfortunately it is not possible to restore the original appearance of damaged synthetic hair. If the hair length makes it possible you can cut the part that has lost its attractive appearance.

Some of the manufacturers offer the respective service of human hair restoration. But the cost of this service will be justified only for restoration of the most expensive models.

With consideration for all the pros and contras, the most advantageous and reliable way of extending the life of your wig involves correct and careful handling since the first day of use. Only in this way you will be able to maintain the current condition of the hair for the maximum time possible.

For your own benefit, make sure to follow these recommendations:

- Apply a specialized fluid on the hair every day to protect it against rubbing against your clothes;

- Wash the wig as rarely as possible, only in those cases when the hair looks dirty;

- To wash and look after alternative hair, use products intended specially for wigs.


- if possible, have more than one wig, and replace your wig with a head covering where it is convenient.

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CAN I USE REGULAR HAIR CARE PRODUCTS TO LOOK AFTER MY WIG?

No, this is not allowed.

The care products intended for live hair are developed in view of the fact that hair receives natural nourishment from the body. The hair of a wig or any other item can be nourished only with the aid of an external action. This is why the formula intended for it differs greatly from traditional products.

Correct and timely maintenance of a wig is the main condition for preservation of its hair and extending the life of the product.

There are their own care products for each type of alternative hair. You can choose the required products in the Accessories section. The name of each care product contains a symbol indicating which hair type it matches: SH (Synthetic Hair); HH (Human Hair); AH (Any Hair).

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WHAT DO I NEED TO HAVE TO LOOK AFTER MY WIG?

Minimum list of wig care products includes:

- Wig Stand for storing, drying, and styling wigs;

- Comb with wide rounded teeth;

- Shampoo & Balsam.

 

Supplementary Accessories:

- To protect hair from wear and tear, matting and split ends: Masks, Oils and Conditioners;

- For hair styling and fixation: Hair Sprays, Hair Gels and Hair Mousses;

- Wig Fixation: Silicone, Double-Sided Tape, Snap Clips, Glue and Cleanser;

- Wearing Comfort: Wig Liner, Wig Cap, Hygienic liners, Wig Grip Headband.

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CAN I CHANGE THE HAIRSTYLE OF THE WIG?

Irrespective of the type of alternative hair, you can always look in a new and attractive fashion. If you are on the lookout for new ways of self-expression, do not hesitate to improvise bravely.

Modeling of traditional synthetic hair is limited to cold methods. Short hairstyles can be altered by way of slightly wetting the hair or the comb with regular water. To work the hair into a more complicated shape, you can use conditioners, lacquers or gels for synthetic hair.

The use of heat-resistant, mixed or fully human hair remove all restrictions for the creation of a new look. They can be modeled as freely as your own hair, with the use of any hot styling tools.

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THE ENDS OF HAIR BECOME SPLIT AND TANGLED. WHAT CAN I DO?

This problem really exists. When the ends of hair are in contact with the clothes they become flaggable, tangled, and split. The wig cannot be used when it looks like this. If the hair has already been damaged, all you can do is cut that part of the hair.

To prevent such a situation from occurring in advance, use the Hair Tip Liquid serum. Apply several drops of the product on your fingers and rub it into the part of the hair that gets in contact with the clothes, do it every day, before each use of the wig.

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HOW DO I STORE MY WIG?

If the wig is used every day, we recommend that you store it on a wig stand away from heat sources and direct sunlight.

For long-term storage, use the cardboard box the product has been purchased in. When putting the product away make sure that it is absolutely dry, insert crumpled wrapping paper (tissue) inside the wig cap base, put a transporting net over the hair if one was included with the product. Store it in a dry, cool place.

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MY HEAD SWEATS UNDER THE WIG. WHAT CAN I DO?

Of the wide variety of wigs, the most comfortable ones are short hair models made from synthetic hair with hand-made bases. The weight of such a wig can be equal to only 45 grams, which is absolutely imperceptible for the head, and consequently prevents the possibility of sweating.

If the problem still bothers you, the most efficient remedy will be absorbent hygiene liners Headline It intended for wigs and headwear. Due to the use of a specialized material they can absorb moisture perfectly well, are breathable, and keep your head dry.


In addition to that, you can use a Bamboo cap worn under a wig. This fabric will help solve this issue very well too.

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HOW DO I SELECT THE CORRECT WIG SIZE?

Before choosing a wig for yourself, measure your head as shown on this page

The description of each wig contains its permissible size in centimeters. If the size of your head corresponds to the specified wig size, it will fit you.

Machine-made wigs (on tresses) are very elastic and highly stretchable. This feature makes it possible to wear them on heads of a larger size than specified in the description. This is also convenient if you need to tuck your long or voluminous hair under the wig.

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HOW DO I SECURE THE WIG ON MY HEAD?

A secure fit of the wig on your head allows you to feel confident in any everyday situation. It is like a swim cap that fits tightly to your head but also sits securely on it and feels comfortable.

if you feel that the wig may become displaced because of an abrupt movement of your head, strong wind, or being touched, use one of the ways to secure it.

First of all, adjust the wig size using the straps located on the inside of its cap base. In most cases, this is enough for the wig to sit securely.

You can also use the following accessories as additional means of securement:

 

- Pressure sensitive clips. Sew 2 to 4 clips to the base of the product and clip them onto your hair when putting the wig on.


- Double-sided adhesive tape. One side of the tape sticks to the wig base, and the other side to your scalp. If your wig has polyurethane (silicone) inserts, they are the most convenient areas for fixing the adhesive tape.


- Polyurethane. This material can be simultaneously both an independent means of wig securement, as it stick to the skin when coming in contact with it, and the base for sticking the tape to it. If your wig has no polyurethane elements you can purchase one separately and sew it to the wig on your own.


- Accessories to be worn under the wig. They include: Bamboo Caps, Wig Liners, Therapeutic Bands, Hygiene Liners. In addition to their intended purpose, these accessories also make the wig fit more tightly and sit more securely.

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HOW DO I REMOVE THE SHINE ON SYNTHETIC HAIR?

The problem of shine on synthetic hair does exist. It is caused both by the quality and the chemical composition of the fibers and their properties.

The situations when the shine gets worse are as follows:

- Bright lighting, sunlight, camera flashes;

- A brand new product;


- Solid color of the hair;

- Smooth and evenly styled hair.


As the product is used, the hair color will gradually grow duller, and the will solve itself. Nevertheless, there is a possibility to alleviate the effect of reflection of light from synthetic hair.


There are three ways to do it:

Change the shape of your hairstyle. Make the hair of your product wavy or curly, or just give it a slightly careless look. Light will be reflected from the hair in a different way, and the shine will not be so apparent.

Dry shampoos will eliminate the shine on synthetic hair quickly and efficiently. As a dry shampoo may leave noticeable traces, we recommend that you choose a care product intended for your hair color.

Talc or baby powder. Use a makeup brush to apply a moderate amount of powder on the hair, then shake off the excess carefully.

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THE WIG CAUSES IRRITATION. WHAT CAN I DO?

Wig base caps are made from different materials, some of which may have a rough surface, such as monofilament. Their contact with the skin can create unpleasant sensations. First of all, this is true about people with sensitive scalp skin.


If this problem occurs, use a Wig Cap or a Bamboo Cap to wear under the wig. The intermediate layer will help you get rid of the irritation.


If you have sensitive skin we recommend that you choose a wig among 100% hand-made syles with cap bases manufactured fully with the use of a thin and silky base material.

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WHY DO THE HAIR ROOTS OF SOME WIGS LOOK TANGLED?

Something that may seem a defect at first, isn’t one in fact.

Some machine-made synthetic wigs appear to have tangled or clotted hair in the root area. In actual fact, this back-combing at the roots is a tool that helps create volume in synthetic hair and build the necessary hairdo shape. In addition to that, the back-combing makes it possible to conceal the fabric base of the wig.

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CAN A MAN OR A CHILD WEAR A LADIES’ WIG?

All wigs are manufactured in the same way.

The main difference of men’s and children’s wigs from ladies’ ones is the cap base size and the color scheme. Women are known to prefer fashionable colors of hair, which cannot be said about men and children.

As the assortment of men’s and children’s models is limited, yon can expand your options to women’s wigs, many of which are manufactured with large and small sizes. If the wig size and hair color satisfy your requirements, you needn't hesitate to choose it.

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HOW DO I TELL HUMAN HAIR FROM SYNTHETIC HAIR?

Cut a few hairs off the wig and burn them.


Synthetic hair will burn slowly, melt, and form viscous lumps. Burning is accompanied by black smoke and acrid odor of plastic.

Human hair will burn intensively and emit white smoke, turning into ashes after burning.

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WHAT IS THE DIFFERENCE BETWEEN KANEKALON AND SYNTHETIC HAIR?

Kanekalon is the trademark of the Japanese corporation Kaneka registered for use as the labeling for synthetic hair produced by that company.

If your wig has the Kanekalon mark it is a confirmation that the hair has been manufactured by this very company. But it does not imply a significant difference from hair manufactured by other companies.